The Department of Tourism (DOT) will be implementing its new National Accommodation Standards for Hotels, Resorts, and Apartment Hotels using the Star Rating System. The new standards employ a points-based rating system focused on inventory, availability, condition, and quality of a specific facility or service.
“The new standards seek to boost industry competitiveness, especially in preparation for important events such as the World Competitiveness Forum next year, APEC in 2015, and the ASEAN Tourism Forum in 2016. On the initial implementation of the new standards and star rating system for classifying hotels, resorts, and apartment hotels, the DOT shall be engaging the services of a private quality assurance firm that will consequently tap external auditors to conduct the assessment. The use of a third party auditing firm is aimed at ensuring impartiality of the audit team and credibility of results. Most developed countries employ this scheme as independent audits are deemed more credible,” DOT Secretary Ramon R. Jimenez, Jr. said.
Launched last year through the DOT Memorandum Circular 2012-02, the new standards is part of the DOT’s policy reforms pursuant to the provisions of the Tourism Act of 2009, which mandates the DOT to formulate and enforce standards for the operation and maintenance of tourism enterprises, prescribing minimum and progressive levels of operating quality and efficiency consistent with local and international standards. The Tourism Act also provides for the development and enforcement of a comprehensive system for mandatory accreditation for primary tourism enterprises, and voluntary accreditation for secondary tourism enterprises, in accordance with prescribed guidelines and standards. Read the full story